FAQ's
Company
Where are you based?
Westbids is headquartered om Newcastle Upon Tyne, UK.
What is your company number?
Westbids companies house number is: 16079194
What countries do you currently sell your products in?
We sell our products throughout the UK, Europe, Middle East and United States.
How can I become a distributor?
Contact our Sales team at sales@westbids.co.uk or on 01913232325
Products
What type of products do you sell?
We sell a range of food packaging and kitchen consumable goods such as aluminium foil, parchment paper, bagasse takeaway containers and more.
What are BioFlex products made from
Bioflex is make recycled, renewable or reclaimed plant-based-materials.
Is BioFlex food safe?
BioFlex is certified food safe.
Is Purewrap food safe?
Purewrap is certified food safe.
Can I order samples?
We encourage customers to request product samples free of charge, to see how they benefit you business.
Are your products environmentally friendly?
Yes, we are committed to sustainability and strive to provide biodegradable and recyclable products that reduce environmental impact.
Orders
Do you have a minimum order quantity?
No, we do not have a minimum order quantity, allowing you to order exact amount you need.
Can I make changes to my order?
We aim to Yes, you can make changes to your order before it is processed. Please contact our support team as soon as possible via email at support@westbids.co.uk or call us on 01913232325.
Can I place bulk or wholesale orders?
Yes, you can place bulk orders by registering for a Trade Account with us. It’s quick and easy to get started!
Received wrong items?
If you have received the wrong products, please contact our support team as soon as possible via email at support@westbids.co.uk or call us on 01913232325.
Received missing items?
If you have received missing items, please contact our support team as soon as possible via email at support@westbids.co.uk or call us on 01913232325.
Shipping
Where do you deliver to?
We deliver nationwide, ensuring your order reaches you anywhere in the UK.
What is the estimated delivery time for orders?
For orders placed before 1pm, we aim to dispatch the same day, with delivery within 1-2 working days. Larger pallet deliveries typically take 2-3 working days.
Are there any shipping fees?
Yes, a shipping fee of £10 applies to orders under £99 (excluding VAT), while orders over £99 (excluding VAT) qualify for free shipping. For bulk orders, shipping rates are calculated at checkout.
Do you provide an international delivery service?
Yes, we can arrange international delivery. Contact us at sales@westbids.co.uk or call 0191 323 2325 for assistance.
Returns
What is your return policy?
Should you need to return an item for any reason, please email us at support@westbids.co.uk or call us on 01913232325 and request customer service.
How can i return an item?
To return an item, simply contact us by email at support@westbids.co.uk or call us on 0191 323 2325, and we’ll assist you with the process.
Do you charge a restocking fee?
Yes, we charge a 20% restock fee on all non-fault returns.
How long does it take to process a return?
We aim to process all refunds within 3 working days of receipt of the return.
Payments
What are your accepted payment methods?
We accept all major credit and debit cards, including American Express, as well as PayPal and BACS payments.
Can I set up a credit account?
Yes, you can set up a credit account by contacting our sales team via email at sales@westbids.co.uk or by calling 0191 323 2325.
Are my payment details secure?
Yes, your payment details are completely secure. We use encrypted payment systems and adhere to strict data protection standards to ensure your information is safe.