Returns
What's your return policy?
Should you need to return an item for any reason, please email us at support@westbids.co.uk or call us on 01913232325 and request customer service.
Do you have restrictions on returns?
- Products can be returned within 14 working days, starting from the day after delivery.
- Returns must be made at your own expense, with items unused, undamaged, and in their original packaging.
- Until the returned items are received at Westbids' premises, they remain your responsibility.
- Please note that goods must be returned in full pack quantities, as we are unable to process refunds for partial packs.
- Delivery charges are non-refundable.
- Customised packaging cannot be returned once production has started.
How can i cancel my order?
To cancel your order please contact us quickly via email at support@westbids.co.uk or call us on 01913232325 and request customer service.
My order is incorrect, damaged or missing. What can I do?
In the event of receiving damaged, defective or missing products, we apologize and kindly request that you contact us via email at support@westbids.co.uk or call us at 01913232325 to speak with customer services.
How to return a product and how much does it cost?
To return an item simply contact us via email at support@westbids.co.uk or call us at 01913232325 to speak with customer services.
All incorrect or damaged products can be returned or replaced free of charge.
If you would like to return an item for any reason, then a 20% restocking fee will apply in addition to any collection fees applicable.
How long does a refund take?
We aim to process all refunds within 3 working days of receipt of the return.