Returns

Should you need to return an item for any reason, please email us at support@westbids.co.uk or call us on 01913232325 and request customer service.

What Can Be Returned

The following are eligible for a return or refund:

Damaged goods — items where the contents have been damaged in transit. Damage to outer packaging alone does not qualify unless the product inside has been directly affected. Photo evidence showing the damaged contents is required. Liquid items that have been damaged in transit cannot be returned and must be disposed of safely.

Incorrect items — if you receive a product you did not order and it was not agreed as a substitute, we will arrange a return and dispatch the correct item at no additional cost. Photo evidence is required.

Short-dated stock — items delivered with fewer than 4 weeks remaining on the best before date that were not declared at the point of sale. Photo evidence showing the date is required.

All eligible returns must be reported within 7 days of receiving your order. Returns reported after this window will not be accepted.

We do not accept returns for the following:

• Items ordered incorrectly by the customer
• Products where you have changed your mind after ordering
• Outer packaging that has taken minor transit damage where the contents are unaffected
• Any issue reported more than 14 days after the order was received
• Liquid items damaged in transit

Any return request outside the above eligible categories will be reviewed by our team on a case-by-case basis at our discretion.

To cancel your order please contact us quickly via email at support@westbids.co.uk or call us on 01913232325 and request customer service.

In the event of receiving damaged, defective or missing products, we apologize and kindly request that you contact us via email at support@westbids.co.uk or call us at 01913232325 to speak with customer services.

To return an item simply contact us via email at support@westbids.co.uk or call us at 01913232325 to speak with customer services.

We aim to respond in 1 working days. If your return is approved, we will confirm this by email and arrange next steps including collection.

Once your return has been approved:

• Repack the items securely in the original packaging where possible
• Remove or cover any existing shipping labels on the outside of the parcel
• Do not book your own courier — we will arrange collection on your behalf
• Ensure someone is available at your premises during the agreed collection window. Missed collections may result in an additional charge
• We recommend photographing the parcel before it is collected as a record

We will provide a new shipping label via the collection courier. You do not need to print anything in advance.

Refunds are processed once returned goods have been received and inspected at our Newcastle warehouse. Where a return has been approved and the customer prefers a refund over a replacement, the refund will be issued to the original payment method only.

Refunds typically clear within 2–3 working days depending on your bank or payment provider.

Shipping refunds for eligible delay cases can be requested and will be reviewed on the same day if the request is valid.

Refunds will not be issued for any reason if the issue has not been reported within 14 days of receiving your order.