Shipping, Delivery & Returns

Local Delivery — Free Over £99

We offer a free local delivery service to businesses across Newcastle and the surrounding North East region. Orders under £99 qualify for a low-cost local delivery rate calculated at checkout.

Local delivery is handled by our own Westbids drivers, dispatched directly from our Newcastle warehouse. Orders are delivered within 1–3 working days. This service is an economy option — timed tracking is not available, but you will be contacted by our team to confirm your delivery window.

Our local delivery zone covers:

Newcastle upon Tyne, Gateshead, Sunderland, Durham, Middlesbrough, South Shields, North Shields, Tynemouth, Whitley Bay, Blyth, Cramlington, Hexham, Chester-le-Street, Washington, Consett, Stanley, Bishop Auckland, Hartlepool, Stockton-on-Tees, Billingham, Peterlee, Seaham, Houghton-le-Spring and surrounding areas.

Not sure if you're in our local delivery zone? Contact our trade team with your postcode and we'll confirm.

Standard Next-Day Delivery

Available to all UK trade customers. Orders placed before 1pm Monday to Friday are dispatched the same day for next-day delivery. Orders placed after 1pm, or on weekends and bank holidays, are dispatched the next working day.

Delivery is handled by a third-party courier. Tracking information will be sent to your email and/or mobile number provided at checkout once your order has been dispatched. Delivery is made to the address provided at checkout — please ensure someone is available to receive the order.

Shipping rates are calculated at checkout based on the weight and size of your order.

Pallet Delivery

Available for large volume orders that exceed standard parcel limits. Pallet delivery is handled by a third-party pallet network courier and is a 1–2 day service. Shipping rates are calculated at checkout based on weight and location.

Please ensure your delivery address is accessible by a large goods vehicle. The courier is obligated to deliver to kerbside only and is not required to unload or move the pallet on your behalf. We recommend having a sack barrow or flatbed trolley available on site. You will be responsible for safe disposal of the pallet after delivery.

Tracking information will be sent via email and text once your order has been dispatched.

International Delivery — Europe & Middle East

We supply trade customers across Europe and the Middle East. International shipping rates and lead times are calculated based on destination and order volume. Contact our trade team before placing an international order to confirm shipping costs and arrange delivery.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. There is no minimum order quantity — you pay for what you order and the corresponding shipping cost. We review our shipping rates regularly to keep costs as competitive as possible.